At the Temple Gate Hotel, Our philosophy and core values have always centred around caring for our Customers. Now more than ever, in this Covid-19 era, this philosophy is important. We know and understand that this has been a very difficult time for you and your Family therefore we want you to relax and feel at ease while you stay with us. While we may not be able to shake your hand to welcome you back our ‘Smile’ remains intact and we look forward to seeing you once again.
Six Core Principals
We are constantly monitoring communications and advice from the HSE, Irish Government, Irish Hotel Federation and WHO to ensure our team are up to date on this rapidly evolving situation.
Since the start of this pandemic, we have made education a core principle, as we need all of our team and guests to work together to ensure the safety of everyone. We have held training sessions with all our team. As the pandemic continues and advice changes and evolves, we will continue to communicate to all. Our Team has been fully trained in Covid-19 prevention to ensure everyone’s safety.
All governing bodies agree that good hand hygiene is essential to curb the spread of Covid-19, all our team have been re-trained on hand washing protocol. We have increased the frequency that we expect them to wash their hands. Where handwashing is not immediately available, high alcohol hand sanitiser has been provided by all touch points.
Work practices have been re-examined and adjusted, table layouts have been altered, systems have been put in place at pay stations, to ensure social distancing is known and adhered to.
We have increased the frequency of sanitation across the hotel, each member of the team has allocated duties regarding this and is aware of their responsibilities.
A comprehensive review of all touch points has been conducted throughout the hotel. Where possible, unnecessary touch points have been removed, and where this is not possible, they have been assigned to a team member for regular sanitisation.
Review & Improve Systems
Our Management Team continuously review and update our systems, in relation to the steps taken to combat the spread of Covid-19, with input encouraged from guests and our team. Our management team are available to discuss any concern you may have prior to your during your visit if required.
How We Plan To Make Your Visit Safer
Reception & Public Areas
Contactless check-in & express check-out now offered as standard
Increase limit for contactless payment - Plexiglass screen at reception desk - Soft furnishings sanitised
Afternoon tea served individually without sharing any produce
Library reserved for Residents only
Designated Entrance - Single use menus
New reservation procedures have been put in place for dining
Tables further separated to maintain social distancing
External Seating Available
Plexiglass screen installed at till - Enhanced protocol for sanitisation of tables between guests
Fully sanitised room on arrival - Option of 'Do Not Enter' during stay
Unnecessary touch points removed and available on request
Rooms aired between guests
Kitchens & Food Preparation
Both the WHO and HSE have publicly stated that there is no evidence to suggest that Covid-19 is passed on through food
Enhanced sanitisation protocols - Increased handwashing
Installation of Plexiguard screens
Tables further spaced to ensure social distancing - Single use menus
Tables may be reserved in advance - Plexiglass screen installed at till
Enhanced protocol for sanitisation of tables between guests
No produce served sharing style such as breads - Breakfast will be full table service
Room service will be available for guests and will be delivered to your door to avoid any unnecessary contact. Breakfast room service is available to no extra charge. If you would like to avail of this please dial 0 and preorder before 11pm on previous evening.
Weddings & Events
Private dining areas available in The Foyer or The Great Hall
Extra hand sanitisation points provided around venue - Additional credit card machines provided to speed up contactless payment
Adequate space provided to ensure guests enjoy a safe environment