FAQ questions

We are delighted to help with any questions you may have. Below are some frequently asked questions:

 

HEALTH & SAFETY

Q: Are there any changes to my room?

A: Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to using hospital grade products.

Rooms will be fully sanitised prior to arrival. We have an option in place of 'Do Not Enter' during stay, if you choose this option, then we will provide clean towels, sheets, toiletries on request.  This is to safe guard our team and guests. Bottled water will continue to be available in the room.

Q: What additional cleaning protocols are being introduced?

A: Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels and luggage racks.

Q: Are there any changes to check in or check out?

A: Check in time is from 3pm and check out is 12 noon.  Guests should adhere to the physical distancing in place in the lobby whilst checking in and out.  Appropriate signage will be on display.  One person at each time permitted at check-in desk.

Our reception desk counters have sneeze guard’s screens in place for your safety. 

Q: Do I need to wear a mask?

A: Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. 

Q: What is the Hotel’s Cancellation Policy:

A: In light of recent Covid-19 Pandemic, we have taken the step to allow a reduced cancellation policy for all those who book directly with us through our web-site. Our Book Direct Cancellation Policy is now 24 Hours. This will allow you to book, safe in the knowledge that should you need to cancel or amend your reservation for any reason, you can do right up till the day prior to arrival. Please note this does not apply to Offers such as 'Advance Purchase', whereby you are receiving a discount at the time of booking to lock in your date and the rate is clearly shown as non-refundable or changeable.

Location:

Q: Are you close to town?

A: Yes, we are a short stroll to the main streets in Ennis.

Q: How long will a taxi journey from Shannon Airport take?

A: Approximately 20 minutes’ drive.

Parking:

Q: Does the hotel have a car park?

Yes, The Temple Gate Hotel Ennis offers complimentary car parking facilities to our guests on their stay. This is based on a first come first served basis. It is located on the right-hand side before the hotel entrance. There is a barrier system in place to gain access to the Temple Gate Hotel Ennis car park.

Rooms:

Q: Is the hotel family friendly?

A: Yes, we have family rooms available.

Q: What time is check out?

A: 12.00pm.

Q: What time is check in?

A: 15.00pm.

Q: Is it possible to get a late checkout?

A: Upon request, subject to availability and a charge

Q: What is the hotel’s credit card policy?

A: A credit card is required upon booking to secure your reservation, please note that Temple Gate Hotel operates a 24- hour cancellation policy and any reservations not cancelled by 2pm 1 day prior to your arrival are subject to a charge of one night's accommodation. Upon check-in your credit card will be authorised for the cost of your stay along and for any incidental charges, card payment is preferable however we will continue to take cash payment. Debit cards will be charged upon check-in or alternatively be paid by cash.

Q: What does Book Direct/Best price Guarantee mean?

A: When you book directly with the Temple Gate Hotel either by phone 065 682 3300 or through The Temple Gate Hotel Website you are guaranteed the best price available.

Q: Can I upgrade my room after booking?

A: Yes, if there is an upgrade available this is no problem.

Q: Do the rooms have hairdryers?

A: We have hairdryers available in each room.

Q: Do the rooms have tea/coffee facilities?

 A: Yes, the Temple Gate Hotel has complimentary tea and coffee making facilities in each room.

Q: Can I arrange for amenities or gifts to be placed in the room?

A: Yes, please contact us directly to organise.

Q: Is internet access available?

A: Yes, we offer Free Wi-Fi throughout the Temple Gate Hotel.

Dining:

In line with government guidelines our restaurant and pub layouts have been altered to accommodate the social distancing required, creating a safe environment for our guests and team members.

Q: What time is breakfast?

A: 7am to 10am Daily

Q. What time do you serve food?

A:  Preachers Pub Opening Hours: Bar Menu from 12noon to 9pm daily. 

Q: Do you have room service?

A: Yes, room service will be available for guests and will be delivered to your door to avoid any unnecessary contact. Please note that there will be a tray charge of €4.50 per person for room service. If you would like to avail of this, please fill out the card on the back of your door and leave outside before 11pm on previous evening.